Last updated: June 2026
Summary: ph464 collects your personal data to operate your account, verify your identity, process payments, and comply with Philippine gaming and anti-money laundering regulations. We do not sell your data. You have rights over your data under the Data Privacy Act of 2012 (RA 10173). This policy explains everything in detail below.
1. Introduction
This Privacy Policy ("Policy") describes how ph464 ("ph464", "we", "us", "our") collects, uses, stores, and protects the personal information of individuals ("you", "user", "player") who access or use ph464.vip and any associated services, features, or products (collectively, "ph464 Services").
ph464 recognizes that your personal data is yours. We are committed to handling it with transparency, care, and in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission of the Philippines.
By registering an account or using any ph464 Service, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree to this Policy, you must not use ph464.
2. Data Controller
For the purposes of applicable Philippine data protection law, ph464 acts as the personal information controller in respect of the personal data it collects and processes in connection with ph464 Services. ph464 determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully and in accordance with this Policy.
For all data-related enquiries, requests, and complaints, you may contact our Data Protection Officer at: [email protected]
3. Personal Data We Collect
ph464 may collect the following categories of personal data from you:
- Identity data: Full legal name, date of birth, nationality, gender, and a copy of your government-issued Philippine identification document (e.g., PhilSys National ID, driver's licence, passport);
- Contact data: Email address, mobile phone number, and residential address;
- Account data: Username, encrypted password, account preferences, communication settings, and security configurations;
- Financial data: Deposit and withdrawal transaction records, payment method details (e.g., registered GCash or Maya account reference, bank account name), and transaction history;
- Gaming data: Game session history, wagers placed, winnings and losses, game preferences, bonus usage, and responsible gaming limit settings;
- Technical data: IP address, device type and identifier, operating system, browser type and version, time zone, and general geolocation data;
- Usage data: Pages visited on ph464.vip, features accessed, session duration, navigation paths, and search queries made within the platform;
- Communications data: Records of your correspondence with ph464 Customer Support, including live chat transcripts and email exchanges.
ph464 does not intentionally collect sensitive personal information (as defined under RA 10173) except where strictly necessary for regulatory compliance — for example, identity document data collected during KYC verification.
4. How We Collect Your Data
ph464 collects personal data through the following means:
- Directly from you: When you register a ph464 account, complete identity verification (KYC), make a deposit, contact customer support, or update your account settings;
- Automatically: Through cookies, web beacons, server logs, and similar tracking technologies when you visit ph464.vip or use our platform (see Section 9 — Cookies & Tracking);
- From third parties: From payment processors (such as GCash and Maya) to verify transaction details; from identity verification service providers during KYC processing; and from fraud prevention and anti-money laundering screening services.
5. How We Use Your Personal Data
ph464 uses your personal data for the following purposes:
- To create and manage your ph464 account, including login authentication and security;
- To verify your identity and age (you must be 21 years or older) as required by Philippine gaming regulations;
- To process deposits, withdrawals, and refunds through your chosen payment method (GCash, Maya, BPI, BDO, Metrobank, InstaPay, GrabPay, QR Ph, 7-Eleven CLiQQ);
- To provide and personalize ph464 Services, including game recommendations and promotions relevant to your preferences;
- To comply with anti-money laundering (AML) obligations and report suspicious transactions where required by law;
- To detect, investigate, and prevent fraud, cheating, and other prohibited conduct on ph464;
- To respond to your customer support enquiries and resolve disputes;
- To send you transactional communications (account alerts, deposit confirmations, withdrawal notifications);
- To send you marketing communications about ph464 promotions and new features — only where you have provided consent, and you may opt out at any time;
- To monitor and improve the performance, security, and user experience of ph464.vip;
- To enforce ph464's Terms & Conditions and Responsible Gaming Policy.
6. Legal Basis for Processing
ph464 processes your personal data on the following legal bases under RA 10173:
- Contractual necessity: Processing required to create your account, authenticate your login, and deliver ph464 Services as set out in our Terms & Conditions;
- Legal obligation: Processing required to comply with Philippine gaming regulations, AML obligations, tax requirements, and KYC/age verification mandates;
- Legitimate interests: Processing for fraud prevention, platform security, and improving our services — where such interests are not overridden by your privacy rights;
- Consent: Processing for marketing communications and non-essential cookies, where you have given explicit, freely given consent. You may withdraw consent at any time.
7. Data Sharing & Disclosure
ph464 does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. ph464 may share your data with the following categories of recipients only where necessary and permitted by law:
- Payment processors: GCash, Maya, BPI, BDO, Metrobank, and other payment service providers, solely to facilitate transaction processing;
- Identity and KYC verification providers: Third-party services that assist ph464 in verifying your identity documents and confirming your age;
- Fraud prevention and AML screening services: Where required to comply with Philippine AML law and to protect ph464 and its players from fraud;
- Game software providers: Third-party providers who supply games featured on ph464 may receive certain technical and gaming data necessary to operate their games within our platform;
- Regulatory and law enforcement authorities: Where ph464 is required to disclose data by applicable Philippine law, court order, or the lawful request of a competent authority;
- Professional advisors: Legal, accounting, and auditing professionals bound by applicable confidentiality obligations.
Where ph464 shares data with third-party processors, we ensure appropriate data processing agreements are in place and that those parties apply security measures equivalent to those maintained by ph464.
8. Data Retention
ph464 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, and contractual obligations. Specific retention periods include:
- Account and KYC data: Retained for the duration of your account's active existence plus a minimum of five (5) years following account closure, as required by Philippine AML regulations;
- Financial transaction records: Retained for a minimum of five (5) years in compliance with applicable Philippine tax and AML laws;
- Customer support records: Retained for three (3) years from the date of the relevant interaction;
- Marketing data: Retained until you withdraw consent or request deletion, whichever is earlier;
- Technical and usage logs: Typically retained for twelve (12) months and then deleted or anonymized.
When personal data is no longer required, ph464 will securely delete or anonymize it in accordance with applicable Philippine data protection standards.
9. Cookies & Tracking Technologies
ph464.vip uses cookies and similar technologies (such as web beacons and session tokens) to operate the platform, maintain your login session, remember your preferences, and collect analytics data about how the platform is used.
ph464 uses the following categories of cookies:
- Strictly necessary cookies: Essential for the ph464 platform to function — including session management, authentication, and security. These cannot be disabled;
- Functional cookies: Remember your language preferences, display settings, and other personalizations;
- Analytics cookies: Help ph464 understand how users navigate the platform so we can improve performance and usability. Analytics data is aggregated and does not identify individuals;
- Marketing cookies: Used to deliver relevant ph464 promotions. Only activated with your explicit consent.
You may manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of ph464.vip.
10. Security Measures
ph464 implements technical and organizational security measures designed to protect your personal data against unauthorized access, loss, destruction, or alteration. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and ph464.vip;
- Hashing and salting of passwords — raw passwords are never stored;
- Two-factor authentication (OTP) available for all ph464 accounts;
- Role-based access controls ensuring that internal staff can only access the data they need to perform their specific duties;
- Regular security audits and penetration testing of ph464's infrastructure;
- Automated detection systems to identify and flag suspicious login activity, unusual access patterns, and potential data breaches.
While ph464 takes all reasonable precautions, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your ph464 account and to enable two-factor authentication.
11. Your Data Rights
Under the Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to your personal data held by ph464:
- Right to be informed: The right to know what personal data ph464 holds about you and how it is used — as set out in this Policy;
- Right of access: The right to request a copy of the personal data ph464 holds about you;
- Right to rectification: The right to have inaccurate or incomplete personal data corrected;
- Right to erasure: The right to request deletion of your personal data where ph464 no longer has a lawful basis to retain it, subject to regulatory retention obligations;
- Right to object: The right to object to processing based on legitimate interests or for direct marketing purposes;
- Right to data portability: The right to receive your personal data in a structured, commonly used format;
- Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe ph464 has violated your data privacy rights.
To exercise any of these rights, please contact ph464's Data Protection Officer at: [email protected]. ph464 will respond to verified requests within thirty (30) days as required by the NPC.
12. Minors & Age Restriction
21+ Policy: ph464 Services are strictly intended for individuals who are 21 years of age or older. ph464 does not knowingly collect personal data from individuals under 21. If ph464 becomes aware that personal data has been collected from an individual under 21, that account will be immediately suspended, the data will be deleted, and any associated transactions will be reversed to the extent possible.
Parents or guardians who believe their child has registered a ph464 account should contact us immediately at [email protected] so that the account can be closed and the data removed without delay.
13. Updates to This Privacy Policy
ph464 may update this Privacy Policy from time to time to reflect changes in applicable law, regulatory requirements, or our data processing practices. When material changes are made, ph464 will notify registered users via the email address associated with their ph464 account or through a prominent notice on ph464.vip, at least seven (7) days before the revised policy takes effect.
Your continued use of ph464 Services after the effective date of the updated Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically. The "Last Updated" date at the top of this page reflects the most recent revision.
14. Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or ph464's data processing practices, please contact our Data Protection Officer:
- Email: [email protected]
- Live Chat: Available 24/7 via ph464.vip
- Response time: Within thirty (30) days of receiving a verified request
If you are not satisfied with ph464's response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines, the regulatory authority responsible for enforcing the Data Privacy Act of 2012.